Shipping policy
At Zivaya SkincareCo, we are committed to delivering your skincare products safely, quickly, and with care throughout South Africa.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email or SMS with tracking details where applicable.
Shipping Areas
We currently ship nationwide within South Africa.
For international shipping enquiries, please contact us directly before placing your order.
Shipping Rates
Standard Nationwide Shipping: Calculated at checkout
Free Shipping: Available on qualifying orders during promotions or for orders above a specified amount
Shipping fees may vary depending on your location and parcel size.
Estimated Delivery Times
After dispatch, estimated delivery times are:
Area Estimated Delivery
Major Cities 2–4 business days
Outlying Areas 3–7 business days
Please note that delivery times may vary during peak seasons, promotional periods, or due to courier delays.
Tracking Your Order
Once your parcel has been shipped, you will receive tracking information to monitor your delivery status.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are correct before completing your purchase.
Zivaya SkincareCo will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged or Lost Parcels
If your order arrives damaged or if your parcel appears lost in transit, please contact us within 48 hours of delivery with:
Your order number
Photos of the damaged item and packaging (if applicable)
We will work with the courier to resolve the issue as quickly as possible.
Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
Courier service delays
Weather conditions
High order volumes
Public holidays
We appreciate your patience and understanding.
Zivaya SkincareCo
Email: organicskincare@zivayaskincareco.co.za
WhatsApp: 0840613258